FAQ

WHEN WILL MY CREDIT CARD BE CHARGED?

As soon as you place your order.

WHEN WILL MY ORDER SHIP?

Once an order is placed, the order will be confirmed via email. Our typical shipping time is 3 to 5 business days. Our regular shipping days are Monday, Wednesday, and Friday.

IS MY CREDIT INFORMATION SECURE ONLINE?

Yes, we use SSL encryption to ensure that the information is safe from anyone trying to intercept it. For more security information, please refer to our Privacy Policy.

WHAT IF A PRODUCT IS OUT OF STOCK?

On the rare occasion that a product is out of stock, It will usually be back in stock 7-10 days later.

CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS BEEN PLACED?

To make a change to your submitted online order, please send us an email to help@jujuscandles.com as soon as possible. Every effort will be made to accommodate your request.

WHAT IS THE RETURN POLICY?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Candles must be "unburned" and "unlit". To complete your return, we require a receipt, proof of purchase or specifics of Order Number. You will be responsible for shipping back the candles to Juju’s Candles. Read more

MAY I EXCHANGE AN ITEM ONCE I RECEIVE MY PURCHASE?

We will accept exchange requests for non-opened items in resellable condition purchased through this website for the same or greater value with the original receipt. Please contact us via email at help@jujuscandles.com within seven (7) days of receiving your purchase, and provide us with a copy of your original receipt and the item you wish to exchange. Please note that you will be responsible for the shipping costs to return the item(s) to Juju’s Candles as well as the shipping cost to receive the new item(s). We do not refund shipping charges on exchanged items. Once we receive your returned product and determine that the product is in resellable condition, we will exchange your product for one of the same or greater value as instructed. Shipping and exchanges on greater valued items will be charged accordingly. All purchases on "Sale" items are final and are not eligible for exchange.

WHAT IF I RECEIVE A DAMAGED PRODUCT?

All of our candles are carefully wrapped and inspected before they are shipped to ensure you receive the best product. In the event your product is damaged during shipping, please send us an to help@jujuscandles.com within seven (7) days of receiving your purchase. Please do not discard the damaged product prior to contacting us. We will require a picture of the damaged item(s). Damaged item(s) will be replaced with identical item(s).